Thursday, April 2, 2015

Self-service password recovery for Google Apps users

Posted: 02 Apr 2015 05:19 AM PDT
Password recovery can be a frustrating and time-consuming activity for both Google Apps admins and the people in their domains who have been locked out of their accounts. With today’s launch, we’re giving admins the option to reduce their workload, and save time for those who have been locked out of their accounts, by enabling the ability for non-admins to reset their own passwords.

This new feature is defaulted off at launch and can be enabled from the Admin console at: Security > Basic settings > Password Management. In the Password recovery section, click on "Enable/disable non-admin user password recovery."

Non-admins must have set up a recovery phone in order to reset their own password. Admins should check the Help Center for considerations regarding 2-Step Verification, off-boarding, and hijacked accounts before enabling this feature.

Note: this feature is not available for customers using Single Sign-on (SSO).

Release track:
Rapid release and Scheduled release (gradual rollout)

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